Service Quality Control using Queuing Theory
DOI:
https://doi.org/10.69996/ijari.2023006Keywords:
Service quality control, MG1 queue model, GM1 queue model, GG1 queue modelAbstract
When a service system is extremely busy, customers are forced to wait in line. In addition to
decreasing consumer satisfaction, this issue results in financial losses for the organization. This
research suggests a queue model of consumers' queuing behavior in order to account for
consumer losses. Researchers are examining the best practices for queue formation and
optimization in random service systems with the aim of reducing customer losses. The MG1,
GM1, and GG1 queuing models were created to estimate the quality control of the service. We
look into queueing systems that use customer behavior models to predict responses for service
quality control. Although GM1 and GG1 findings are quite close to MG1 results, the
investigation concluded that MG1 produces the highest quality service.
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