Impact of Technology 4.0 on Quality Service, Customer Satisfaction Pertaining to ECommerce Platforms
DOI:
https://doi.org/10.69996/ijari.2024001Keywords:
Technology 4.O, E-commerce Platforms, Artificial Intelligence, Customer satisfaction, Quality serviceAbstract
With the continuous changes of fashion and demands of customers, it is necessary for the
shopkeepers to maintain various kinds of products in their shops but it is impossible for one
shopkeeper to make an arrangement of all products and services so e-commerce platforms play
vital role to fulfill the all kinds of desires of the customers. With the rise of technology 4.0, ecommerce platforms have the opportunity to provide best quality services and improve
customers’ satisfaction. Industry 4.0 includes Blockchain, Cloud computing, Internet of Things,
Artificial Intelligence, Machine Learning, Robotic Process Automation, Cyber Physical
Security etc. has capacity to bring great revolution in e-commerce business. It is mandatory to
apply all the new trends to the business to be stable and compete, otherwise business can't
survive for longer time. By adopting this 4th revolution e-commerce companies will be able to
offer best quality services, secured payment options to their customers which impacts on
customer satisfaction level and increase sales.
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