Customer Satisfaction towards Digital Marketing Services
DOI:
https://doi.org/10.51976/ijari.2023001Keywords:
Technology, Sales, Digital Marketing, Service, Feedback, Customer SatisfactionAbstract
Relationship management with consumers, clients, and potential buyers is often handled through Customer Satisfaction Management. Using technology to streamline, automate, and coordinate business processes is what it's all about. This includes sales-related tasks, but also marketing, customer service, and technical support. The main goals are to find new customers, keep the ones you have, and grow your business; get your old customers to come back; and reduce your marketing and customer service costs as much as possible. The term "Customer Satisfaction" describes an enterprise-wide approach to doing business that encompasses customer service and other departments. The primary objective of this project is to study the level of contentment that signware-based digital marketing services provide to their clients. To do the study, it is possible to ask consumers for their feedback and then compare the findings to the predictions. An effective interaction with clients can be achieved by analyzing and comparing their view of signware.
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